Recall Summary
Name of product: HP lithium-ion batteries
Hazard:
The battery packs can overheat, posing fire and burn hazards.
Consumer Contact:
HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at
the HP Battery Recall website directly at
www.HP.com/go/batteryprogram2016 or
www.hp.com and click “Recalls” at the bottom of the page for more information.
Report an Incident Involving this Product
Recall Details
In conjunction with
Units
About 41,000 (In addition, about 2,600 were sold in Canada and about 4,500 were sold in Mexico)
Description
This recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. The black batteries measure about 8 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. “HP Notebook Battery” and the model number are printed on the battery. The batteries included in this recall have the following barcodes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.
Incidents/Injuries
HP has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total.
Remedy
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery.
Sold at
Best Buy, Wal-Mart, and Costco and authorized dealers nationwide and online at
www.hp.com from March 2013 through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.
Importer(s)
HP Inc., of Palo Alto, Calif.
Manufactured in
China
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