Recall date: September 15, 2016
Recall number:
16-266
Recall Summary
Name of product: Samsung Galaxy Note7 smartphones sold prior to September 15, 2016Hazard:
The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.
Consumer Contact:
Contact your wireless carrier or place of purchase, call Samsung toll-free at 844-365-6197 anytime, or go online at www.samsung.com.Report an Incident Involving this Product
Recall Details
In conjunction with
Units
About 1 millionDescription
This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.
Incidents/Injuries
Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.Remedy
Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.| Carrier/Retailer | Phone | Web |
| AT&T | 1-800-331-0500 | http://www.att.com/esupport/ |
| Best Buy | 1-888-237-7289 | http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994 |
| Sprint | 1-888-211-4727 | http://newsroom.sprint.com/news-releases/ |
| T-Mobile | 1-844-275-9309 | http://t-mo.co/Note7_Exchange |
| U.S. Cellular | 1-888-944-9400 | http://www.uscellular.com/about/ |
| Verizon | 1-800-922-0204 | http://www.verizonwireless.com/smartphones/ |
Sold at
Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.Manufacturer(s)
Samsung Electronics America Inc., of Ridgefield Park, N.J.Manufactured in
South Korea and ChinaFull Story
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