Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards

 

Recall date: September 20, 2016

Recall number: 16-267

Recall Summary

Name of product: HEOS 1 Go Pack rechargeable battery packs
Hazard:

The battery can overheat, posing a fire and burn hazards.

Remedy:

View Details

Replace

Consumer Contact: Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on “Product Recall Information” at the bottom of the page.
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Recall Details

In conjunction with

Units

About 3,400 (in addition, 240 were sold in Canada)

Description

This recall involves Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button.  HEOS, the model and serial numbers are printed on the bottom.  Only the speaker battery is being recalled.

Incidents/Injuries

None reported

Remedy

Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.

Sold at

Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.

Importer(s)

Denon Electronics (USA) LLC, of Mahwah, N.J.

Manufactured in

China

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