Recall SummaryName of product: Water dispensers
Hazard: The screws holding the heat band in the dispensers can break or detach and cause the unit to overheat, posing a fire hazard.
Remedy: Consumer Contact: Nestlé Waters North America toll-free at 877-580-4638 Monday through Friday from 8 a.m. to 9 p.m. ET, or online at www.readyrefresh.com and click on “Safety & Storage” at the bottom of the page for more information.Report an Incident Involving this Product
DescriptionThis recall involves Nestlé three and five gallon cold and hot water dispensers. The units are white and silver in color and measure about 38 inches tall by 13 inches wide. Water is dispensed from the large plastic water bottle on the top of the unit through the machine by pushing on the paddles below that are marked with blue for cold water and red for hot water. The Nestlé Waters North America logo is on the front of the units. Only the following model and serial numbers are included in this recall. The model and serial numbers are printed on a white sticker on the back of the units.
RemedyConsumers should immediately stop using the recalled water dispensers, unplug the units and contact Nestlé for a free pickup of the recalled unit and delivery of a free replacement water dispenser. Nestlé is contacting renters of the water dispensers directly.
Sold atThe water dispensers were distributed to businesses and residential customers in Florida, Massachusetts and New York as part of a water delivery contract.
Manufacturer(s)Nestlé Waters North America, of Stamford, Conn.
Importer(s)MTN Products Inc., of La Verne, Calif.